Please refer to "Frequently Asked Questions" before contacting us.


If the problem is still not resolved, please contact us with your order number.

If you do not know, please tell us the name and address that can identify the orderer.

In addition, when making inquiries, it is very helpful if you use the email address you used when placing your order with LilyBlack, as it will be easier for us to verify your identity.

If you have any questions about other products, please feel free to contact us.

We will check the delivery status and confirm with the person in charge of inspection, so we will usually reply within 1-4 days, not including weekends and holidays.

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