about the order
How long does it take to ship the product after ordering?
At LilyBlack, after a customer orders a product, we carefully inspect each item and carefully pack it with our excellent staff.
We will ship the product within 3-7 business days (excluding weekends and holidays) from the next business day after the order is confirmed.
*Please note that the day of the order is not included.
*If you order a product marked as "reserved product", it will be shipped as soon as the product is completed.
*Depending on the timing of your order, our confirmation may be the next business day. Please note.
*It may take more days for popular items. note that.
*The above period is based on business days. We do not ship on Saturdays, Sundays, and holidays. After the shipment is completed, we will notify you of the tracking number to your email address.
I haven't received my order confirmation email
If your order has been successfully completed, we will send you an "order completion email (automatically sent)" to the email address you used when placing your order.
If you do not receive the email, please check your spam box.
Also, if you create an account before placing an order, you can check the status of your order on My Page on the site.
Important notices such as shipping notices will be sent by email.
Please be sure to set the reception permission setting of the following e-mail address in advance.
Automatic email address:
*It may take some time to send the email.
*If you think that you have specified an incorrect e-mail address, please contact us using the inquiry form.
Can I cancel after ordering?
We do not accept cancellation after ordering. please note that.
Can I change the size or color after ordering?
We encourage you to contact us before processing your order.
*Please note that it may not be possible depending on the product.
Can I change the shipping address?
Please contact us before shipping the product.
Please note that changes cannot be made after the product has been shipped.
The product has not arrived even after the shipping period has passed.
I am very sorry. Some items may take longer than normal shipping times.
Also, if you enter the wrong address when registering, it will cause delays in delivery, so please be careful.
Please contact email@example.com with your order number.
Do you charge for shipping?
If you purchase less than 10,000 yen in Japan, a shipping fee of 500 yen will be charged.
Free shipping for purchases over 10,000 yen.
The shipping fee to Hokkaido, Okinawa, and other remote islands is 2,500 yen regardless of the purchase price.
Shipping to all countries other than Japan is $20 for orders under 15,000 yen, and free shipping for orders over 15,000 yen.
Also, shipping to remote islands may be canceled depending on the number of orders. (applies only to Japan)
Can I specify the delivery date and time?
I cannot appoint the delivery date and time. please note that.
Can I ship internationally?
We can ship internationally.
Delivery may take some time depending on the destination. In that case, we will contact you.
What are the payment methods?
・Credit card ・Apple Pay
・Rakuten Pay ・Merpay ・LINE Pay
・Payday (paid later)
You may pay with a.
Please refer to the following for each payment method.
credit card payment
We accept VISA / Master card / AMEX.
You can pay using pre-charged electronic money (PayPay balance).
Amazon Pay / Apple Pay / Google Pay
You can pay using the credit card information registered for each service.
No credit card is required, you can shop with just your email address and mobile number. Multiple purchases can be paid together by the 10th of the following month.
If you register for free with Pay-D Plus, you can use functions such as 3 installment later payments** with no split fee* and monthly budget setting.
Also, if you register for Payday Plus, the amount that can be paid later will be larger than usual.
*There is no split fee for account transfers and bank transfers.
**Registration procedure is required at the first use for 3 times later payment. In addition, it can only be used when the amount of money spent at one time is 3,000 yen or more.
Will I receive a confirmation email after payment?
Credit card/Apple Pay/Amazon Pay/Google Pay/Shop pay/Rakuten Pay/Merpay/LINE Pay/auPay/PayPay
Payment is completed at the time of ordering.
If you do not receive an order completion email and are unsure whether your order has been completed correctly, please contact us using the inquiry form.
Pay after payment (Paydy) After the payment is completed, a guide mail will be sent automatically from Paidy. Below is Paidy's e-mail address.
Can I change the payment method after placing an order?
Due to the specifications of the order system, it is not possible to change the payment method once confirmed.
I chose to pay later, what should I do?
If payment after delivery is selected as the payment method, an e-mail regarding payment will be sent from the Paidy e-mail address. You may have received an email from the email address below, so please check your spam folder.
*The subject is <[Paidy] Usage notice>. Also, by [13:00 on the 1st day of the following month] of the order month, Paidy will confirm the billing and send a notification email.
Please note that we cannot resend the guidance email or check the billing information, so please contact the Paidy window yourself.
Please contact us at the following contact point.
▼Paidy inquiry form https://support.paidy.com/hc/ja/requests/new?noredirect=true
▼Paidy Phone Inquiries
About the product
There is a difference in the color of the product image and the actual product
There may be a difference in the appearance of the color between the image and the actual product depending on the lighting at the time of shooting, the monitor you are viewing, and the environment in which the product is placed (outdoor, indoor lighting color type). please note that.
Where can I find more information about the products?
It is stated on each product page.
If there is no description about the point to be worried about, sorry to trouble you, but please contact us.
I could not receive the item, so can you resend it?
If there is an absence slip, please ask the delivery company to redeliver it.
Please note that if the product cannot be delivered due to an incorrect address, etc. and the product is discarded, we will not be able to re-deliver it.
If the package is returned due to a long absence or refusal to receive it, we will charge the round-trip shipping fee and handling fee (uniformly 1500 yen), so please understand.
Please note that if you do not redeliver within 7 days due to long-term absence, refusal to receive, etc., it will be discarded by the delivery company. Please note that refunds will not be accepted if the package is discarded by the delivery company.
In addition, if you are absent for a long time or refuse to receive it, we may refuse future transactions.
In addition, if past transactions are judged to be malicious, all transactions will be canceled or refused.
If it is returned due to an unknown address, it will be absent for a long time, so please make sure that there are no omissions in the address when ordering.
About returns and refunds
What should I do if I want to return the product or get a refund?
If you wish to return or receive a refund, please contact us by email stating that you would like to return or receive a refund.
Please note that we cannot accept applications that fall under the following details.
*Please note that the shipping fee will be borne by the customer when the product is returned or exchanged.
The product was defective.
I am very sorry. Please contact us within 3 days from the arrival of the product and attach the defective part of the product to the email.
Depending on the product, we may issue a refund even if you wish to exchange it.
I received a different product than what I ordered
I am very sorry. Would you please contact us within 3 days after the item arrives?
We will get back to you with a response.
Can I exchange an item for a different size or color?
The size and color of the product cannot be returned or exchanged.
We will accept changes if you contact us at the time of ordering.
Can I post the coupon after ordering?
Coupons cannot be applied after an order has been placed.
Can I use coupons together?
Multiple coupons cannot be used for an order.